Studio Policies

Arriving Late

Workshops start promptly at their scheduled time. Please prepare to arrive 10 minutes early to find parking and our studio location within Allied Arts Guild. In order to create an amazing experience for all scheduled guests, late attendees may be denied entrance. If you are running behind, please let us know at studio@swirlworks.com. 

Cancellation: Regular Workshops

All workshop purchases are nonrefundable. If you are unable to attend a workshop and notify us 24 hours in advance, we will issue a full credit toward another workshop. Workshop credit is not valid on retail items and expires 12 months from original booking date. Cancellation with less than 24 hours notice will not be refunded or credited. You are always welcome to gift your class to a friend if you cannot make it!  Should we need to reschedule a workshop, we will notify you with the new date and time. If you are unable to attend the rescheduled session we will issue a full refund.

Cancellation: Private and Semi-Private Workshops

All workshop purchases are nonrefundable. If you are unable to attend a workshop and notify us at least 5 days in advance, we will issue a full credit toward another workshop. Workshop credit is not valid on retail items and expires 12 months from original booking date. Cancellation with less than 5 days notice will not be refunded or credited. You are always welcome to gift your class to friends if you cannot make it! Should we need to reschedule a workshop, we will notify you with the new date and time.  If you are unable to attend the rescheduled session we will issue a full refund.

Special Events: Cancellation and Rescheduling

Cancel with 14+ days notice, you will receive a full refund returned to the same payment method used at booking. Cancel with 7+ days notice, you will receive a 100% refund in the form of workshop credit. Cancel with 3+ days notice, you will receive a 50% workshop credit refund. Workshop credit is not valid on retail items and expires 12 months from original booking date. 

Reschedule requests are dependent on artist availability. However, we will do our best to accommodate you. 

Request to reschedule with 14+ days notice, the regular cancellation policies will apply. Request to reschedule with 7+ days notice, you will receive a 100% refund in the form of workshop credit in the event of cancellation. Request to reschedule with 3+ days notice, you will receive a 50% workshop credit in the event of cancellation. Workshop credit is not valid on retail items and expires 12 months from original booking date.

Contact artists@swirlworks.com to cancel or reschedule your private event.

Questions

Please email us at studio@swirlworks.com with any questions or concerns you may have.

_{This is a safe space for all, where all are welcomed. Respect and kindness towards all peoples is required for all workshops. Derogatory or inappropriate comments are not welcomed or tolerated here.}