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Returns and Exchanges

 

 

In-store purchases are eligible for return within 7 days of the purchase date along with a receipt.

 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Online orders are eligible for return within 14 days of the purchase date.

 

We cannot accept returns with any merchandise opened or damaged.

 

Refunds are only issued for returned items and do not include the cost for shipping.

 

We unfortunately do not ship internationally at this time.

 

To start a return, please visit our Shipping FAQ and fill out our Online Purchase Return Form

 

Returns typically take 2-3 weeks to receive and process. Once we receive your return, we will process the refund.

 

Ineligible Returns: 

 

Gift Boxes, Gift Bundlings, Consignment Artworks, perishable goods (such as flowers or plants), customized items and discounted sale items are final sale and cannot be returned or exchanged. 

 

If the original payment card has been canceled, expired, or was closed, a gift certificate will be issued to the original purchaser’s email address. 

 

Gift recipients who have returned an item or reported an order problem can request a gift certificate or a refund back to the purchaser’s original payment method only. We are unable to refund a gift receipt’s payment card or issue a check refund to the gift recipient.

 

 

 

Workshop Cancellation

 

All workshop purchases are nonrefundable.  If you are unable to attend a regular workshop and notify us 24 hours in advance, we will issue a full credit toward another workshop.  Cancellation with less than 24 hours notice will not be refunded or credited. You are always welcome to gift your class to a friend if you cannot make it! 

 

For semi-private and private workshops, please notify us 5 days in advance in order to secure full credit. Cancellation with less than 5 days notice will not be refunded or credited. 

 

Should we need to reschedule a workshop, we will notify you with the new date and time. If you are unable to attend the rescheduled session we will issue a full refund. 

 

Please get in touch if you have any questions or concerns at studio@swirlworks.com!

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