Refunds and Exchanges

 

We have a 7-day return policy on retail items.

 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Exceptions / Non-returnable Items:

 

Certain types of items cannot be returned, like perishable goods (such as flowers or plants), custom products (such as special orders or personalized items) and commissioned artwork. 

 

Sale items and gift cards are final sale.

 

Workshop Cancellation

 

All workshop purchases are nonrefundable.  If you are unable to attend a regular workshop and notify us 24 hours in advance, we will issue a full credit toward another workshop.  Cancellation with less than 24 hours notice will not be refunded or credited. You are always welcome to gift your class to a friend if you cannot make it! 

 

For semi-private and private workshops, please notify us 5 days in advance in order to secure full credit. Cancellation with less than 5 days notice will not be refunded or credited. 

 

Should we need to reschedule a workshop, we will notify you with the new date and time. If you are unable to attend the rescheduled session we will issue a full refund. 

 

Please get in touch if you have any questions or concerns at studio@swirlworks.com!

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