Frequently Asked Questions
How long will it take for my order to ship?
Order fulfillment at Swirl Works occurs Wednesday through Friday. (excluding U.S. federal holidays). We process orders within 2 business days.
Shipping rates are calculated at checkout based on weight, shipping address, and speed of delivery.
USPS Priority Mail - 1 to 3 business days
USPS First Class Package - 2 to 5 business days
UPS® Ground - 1 to 5 business days
UPS® Standard - 3 to 7 business days
Please double check your address details and that it is a secure location. We are not responsible for misdirected, lost, stolen, or delayed packages.
If this is a Gift Purchase, please notify us in the Order Notes so we may remove price labels, extra-lovingly package your item, and provide a personalized note!
Do you ship internationally?
We unfortunately are not able to ship internationally yet.
My package hasn’t arrived. What should I do?
You should have received a shipping confirmation email with tracking info when your order was shipped. If you can’t find it or feel it might not have been sent, please email us and we can help look into it!
If you track your package and it says it has been delivered but you have not received it, please fill out a lost mail form on the shipping carrier's website. (USPS or UPS).
Please contact email@example.com if you are unsure which mail carrier you chose at checkout.
What is your return policy?
Online orders are eligible for return within 14 days of purchase date.
In-store purchases are eligible for return within 7 days of the purchase date along with a receipt.
We cannot accept returns with any merchandise opened or damaged. Refunds are only issued for returned items and do not include the cost for shipping.
We unfortunately do not ship internationally at this time.
Returns typically take 2-3 weeks to receive and process. Once we receive your return, we will process the refund.
Gift Boxes, Gift Bundlings, Consignment Artworks, customized items and discounted sale items are final sale and cannot be returned or exchanged.
If the original payment card has been canceled, expired, or was closed, a gift certificate will be issued to the original purchaser’s email address.
Gift recipients who have returned an item or reported an order problem can request a gift certificate or a refund back to the purchaser’s original payment method only. We are unable to refund a gift receipt’s payment card or issue a check refund to the gift recipient.
How do I return my purchase?
Create a return request online:
1. Fill out our Online Purchase Return Form.
2. Please make sure to fill the form completely for faster return processing.
3. A Swirl team member will process your return and send a confirmation email with a pre-paid return label.
Shipping your return:
1. Pack your items securely.
2. Attach the label to the shipping box and drop it off to the same shipping carrier identified in the return label.
3. We'll process your return minus shipping costs once we receive it in our studio. Transit time for us to receive your return can be as long as 3 weeks from the day you send it back.
Please email us at firstname.lastname@example.org with any questions you have. We check emails quite often, especially on weekdays, and we will get back to you as soon as possible.